Returns Handling
We understand that handling returns smoothly is key to keeping customers happy.
Our expert team will take care of everything, from receiving returns to processing refunds. You’ll have more time to focus on growing your business, while we look after your customers.
Our Process
At Cannon, we’ve spent years developing a robust system for managing returns that is customer-friendly and reliable. Here’s how our process works:
1. Easy Return Initiation
We provide a seamless returns experience for your customers. Whether initiated online, through customer service, or in-store, the process is straightforward and intuitive. We provide clear guidance at every step to reduce any frustration and keep your customers happy.
2. Fast and Accurate Processing
Once a return is initiated, our team works quickly to process the returned items. We inspect each product to assess its condition and verify any given return reasons. We minimise errors and discrepancies by handling each return with care.
3. Inventory Integration
Our returns handling is built around your inventory system and updates stock levels in real-time. This gives you a clear view of available products, ensuring that you can manage your inventory and make the most informed purchasing decisions.
4. Refurbishment and Restocking
Where applicable, we refurbish returned items to ensure they are ready for resale. This process, known as product reworking, helps to maximise the value of returned goods, reduces waste and increases your bottom line.
5. Customer Feedback
Returns are a great way of gathering insights into your products and your customer expectations. We collate information to help identify any common issues, helping you make improvements to your products and services in turn.
Benefits of an Efficient Returns Management Process
1. Improved Customer Experience
Customers don’t want to fight for their money back if they’re unsatisfied with a product. A better returns management process brings clarity, efficiency, and communication. With Cannon, your customers can enjoy a seamless returns process.
2. Reduced Business Costs
Managing returns can be expensive when you take into account additional labour and shipping costs. Items that can’t be repaired or resold are also a loss for a business! Our expertise in returns management helps streamline that process, reducing these costs and minimising losses.
3. Identify Quality Issues
Returns are a goldmine of information regarding what’s working (and what isn’t) with your products. Through analysing your return data, we can help spot patterns and trends that point to any potential quality or design issues.
4. Inventory Management
When it comes to tracking and managing your inventory, returns can be a nuisance. Our system makes sure your team knows exactly what to do with returned items, so you’re not wasting time or money. Plus, we’ll keep your stock levels up-to-date, so you always know what you have and what you need to order in.
5. Reduce Risk
Returns fraud can really sting. Yet with the right system in place, you can safeguard yourself from fraudulent returns and ensure you reduce the risk of damaged profits and wasted time by outsourcing your returns handling to us.
6. Sustainability
Reducing the number of returns helps to lower the total number of items being shipped – ultimately helping to minimise yours and your clients’ carbon footprint. Our focus on refurbishing and reselling returned items helps to save those resources and contribute to joint sustainability goals.
